Jewelry & Gold Plated Warranty
Jewels are extremely delicate pieces, therefore not indestructible. We work with fine chains, and fragile crystals, so we recommend extreme care while wearing, removing and storing your treasures.
All our jewelry has a 6 months warranty, counting from the day it was received by the buyer onwards. We understand that accidents can happen, so your warranty includes repairing or replacing your piece, at our discretion, on the following occasions:
- A chain has broken unexpectedly
- A stone has fallen out of its setting
- The piece has lost its original shape
- The piece has broken
If any of these unfortunate events happened to you please do not hesitate to contact us and we will help you as soon as possible. Remember that the customer is responsible for the shipping fee. To request a repair click here.
The guarantee does not cover under any circumstances the following:
- Broken stones due to falls
- Scratched stones
- Scratches in the metal
If you received your piece with any of the defects from above, you must notify us by e-mail attaching pictures within the first 7 days counting from the day it was received by the buyer onwards, read more about Refunds & Returns Policy here.
GOLD PLATED WARRANTY
Because the life of a gold bath depends on the use that the customer gives to the piece, the warranty is 60 days from the day it was received by the buyer onwards.
If within that period your piece loses color or shine, we will be responsible for gold plating it again without any additional cost. Keep in mind that this process can take up to 60 days. Remember that the customer is responsible for the shipping fee. To request a re-plate, click here.
By shopping at Quillay Peru you agree to all the terms & conditions.